Welcome to Batana Pure Oil. By accessing or using our website at batanapureoil.com and purchasing our products, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order or using any part of our website.
If you do not agree to these Terms and Conditions, please do not use our website or purchase our products.
1. About Us
Batana Pure Oil is an online retail store specializing in 100% pure, raw, unrefined, and cold-pressed Batana Oil sourced ethically from La Moskitia, Honduras. Our product range includes Batana Oil for hair growth, Batana Oil for skin, and complementary hair care products.
For any questions or concerns, you may contact us at: 📧 Email:batanapureoil@gmail.com 🌐 Website: batanapureoil.com
2. Acceptance of Terms
By visiting our website, creating an account, placing an order, or using any of our services, you confirm that:
You are at least 18 years of age (or have the consent of a legal guardian).
You have the legal authority to enter into a binding agreement.
All information you provide is accurate and up to date.
You agree to comply with these Terms and Conditions and all applicable laws and regulations.
3. Products & Descriptions
We make every effort to ensure that our product descriptions, images, and pricing are accurate and complete. However:
Product images are for illustrative purposes only; the actual product may vary slightly in appearance.
We do not guarantee that product descriptions or other content on our website are completely error-free or current.
We reserve the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice.
All Batana Pure Oil products are:
100% raw, unrefined, and cold-pressed.
Sourced directly from Honduras with no additives, fillers, or chemicals.
Cruelty-free and sustainably produced in small batches using traditional methods.
4. Ordering & Payment
Placing an Order
When you place an order through our website, you are making an offer to purchase the selected product(s) at the stated price. We reserve the right to accept or decline any order at our discretion.
Order Confirmation
You will receive an order confirmation email once your order is successfully placed. This confirmation does not constitute acceptance of your order — acceptance occurs when your order is shipped.
Payment
We accept all major credit and debit cards, as well as other secure payment options available at checkout. All transactions are processed through secure, encrypted payment gateways.
All prices are displayed in USD ($) unless otherwise indicated.
Payment is due in full at the time of purchase.
We do not store your full payment card details on our servers.
5. Pricing
All prices listed on our website are subject to change without notice. We are not obligated to honor pricing errors. If a pricing error affects your order, we will contact you to inform you of the correct price and give you the option to proceed or cancel your order.
Promotional prices and discounts are valid only for the specified duration and cannot be applied retroactively.
6. Shipping & Delivery
International Delivery
We offer international shipping worldwide. Delivery timelines may vary depending on your location, carrier, and customs processing.
Free Shipping
Free worldwide delivery is available on all orders above $100 USD.
Delivery Times
Estimated delivery times are provided at checkout and are approximate. We are not responsible for delays caused by customs, postal services, weather, or other factors beyond our control.
Once your order has been dispatched, the risk of loss or damage transfers to you. If your package is lost or damaged in transit, please contact us and we will do our best to assist you.
7. Returns, Exchanges & Refunds
14-Day Money-Back Guarantee
We stand behind the quality of our products. If you are not satisfied with your purchase, you may request a refund within 14 days of receiving your order, subject to the conditions below.
7-Day Exchange or Return for Faulty Products
Products that arrive damaged, defective, or materially different from what was described may be exchanged or returned within 7 days of delivery at no additional cost to you.
Conditions for Returns
To be eligible for a return or refund:
The item must be unused or only slightly used, in its original packaging where possible.
You must contact us at batanapureoil@gmail.com with your order number and reason for the return.
Products returned due to personal preference (not defects) may be subject to a restocking fee and return shipping cost borne by the customer.
Non-Refundable Items
We do not accept returns or provide refunds for:
Products returned after the applicable return window.
Items that are not in a resalable condition due to misuse or improper handling.
Digital products or downloadable content (if applicable).
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
8. User Accounts
If you create an account on our website, you are responsible for:
Maintaining the confidentiality of your login credentials.
All activity that occurs under your account.
Notifying us immediately of any unauthorized use of your account.
We reserve the right to terminate accounts that violate these Terms and Conditions or engage in fraudulent activity.
9. Intellectual Property
All content on this website — including but not limited to text, images, logos, videos, product descriptions, and blog articles — is the property of Batana Pure Oil and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or use our content for commercial purposes without our prior written consent.
10. Health & Product Disclaimer
Our products are natural cosmetic and personal care items. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Results may vary between individuals. Testimonials and reviews shared on our website reflect individual experiences and do not guarantee the same results for all users.
We recommend performing a patch test before full use. Apply a small amount to a small area of skin and wait 24 hours. Discontinue use if irritation occurs.
If you have a pre-existing medical condition, are pregnant, or are allergic to palm-derived products, please consult a qualified healthcare professional before use.
We are not liable for any adverse reactions resulting from improper use of our products.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Batana Pure Oil and its owners, employees, and affiliates shall not be liable for:
Any indirect, incidental, special, or consequential damages arising from your use of our website or products.
Loss of data, profits, revenue, or goodwill.
Errors, interruptions, or delays in website functionality.
Unauthorized access to or alteration of your personal data.
Our total liability to you for any claim arising out of or related to your purchase shall not exceed the amount you paid for the specific product in question.
12. Privacy Policy
Your personal data is important to us. How we collect, use, and protect your information is outlined in our Privacy Policy, which forms part of these Terms and Conditions. By using our website, you consent to our data practices as described therein.
13. Third-Party Links
Our website may contain links to third-party websites for your convenience. We do not endorse or take responsibility for the content, products, or services of any third-party websites. Visiting such links is done at your own risk.
14. Prohibited Activities
You agree not to use our website to:
Engage in any unlawful, fraudulent, or harmful activity.
Submit false or misleading information.
Infringe upon the intellectual property rights of others.
Attempt to gain unauthorized access to any part of the website or its related systems.
Distribute spam, malware, or other harmful content.
We reserve the right to restrict or terminate access for any user found in violation of these prohibitions.
15. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting to this page. The “Last Updated” date at the top will reflect any revisions.
Your continued use of our website following any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.
16. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with applicable laws. Any disputes arising from these terms or your use of our website shall be resolved through good-faith negotiation first. If a resolution cannot be reached, disputes may be submitted to the appropriate legal authority.
17. Contact Us
If you have any questions, concerns, or feedback regarding these Terms and Conditions, please don’t hesitate to reach out:
