You have 14 days from the date of delivery to obtain a refund under our 14-day refund policy. You must submit a legitimate claim together with supporting documentation in order to be eligible for a refund. Additionally, you will require the proof of purchase or receipt.
List of valid claims: • Item never arrived • Item arrived broken • Item arrived defective • Item not delivered after 40 days
Within 24 hours of placing your order, you can ask to change it. (or before to shipment.) Within 24 hours of placing your order, you can request to cancel it.
Orders cannot be canceled once they have been processed. * We offer a 14-day refund window following package arrival; the above list includes valid refund claims. You can reach us at batanapureoil@gmail.com to initiate a refund.
Order Cancellation (if applicable)
Within 12 hours of placing your order, you can cancel it. Regretfully, we are unable to cancel your order or issue a refund if 12 hours have passed since your purchase.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Return Product Shipping
To return your product, you should mail your product to:
4144 Goldenrod Misssissauga.Canada
The cost of shipping is not refundable. The cost of return postage will be subtracted from your refund if you are eligible for one.
The time it takes for your replaced merchandise to arrive may differ depending on where you reside.
You should think about using a trackable shipping service or getting shipping insurance if you are shipping an item that costs more than $75. We cannot promise that your returned item will reach us.
